February 26, 2012

  • GoDaddy, the sexiest website of the 21st century

     

    When I watched my first GoDaddy commercial during the superbowl several years ago I thought it was a porn site. It had hot models wearing next to nothing in provocative poses to emphasize their “sexiness.”

    Not once did I think that they were the biggest stack of geeks you’ll ever meet. 

    A couple (two) years ago I started thinking about opening up my own company. I wanted a particular name for the company so I decided that if I ever wanted to have a website I’d have to make sure I had that name reserved. I went about hunting for a way to purchase a domain name and immediately found out what GoDaddy was all about. 

    I purchased 5 or 6 domain names and let it go for a while knowing that I might need them in the future. 

    Well, the future came and I wanted to use them. I got myself a host, built a website and proceeded to attach my domain name to that website with absolutely no luck. I knew I’d have to call customer service. I hate calling customer service. I REALLY hate calling customer service. 

    I called, went through a couple of menu items and BOOM there was a live person on the line, not just any live person, but a real live U.S. citizen ready to answer any questions I had in plain English without reading from a script. It was amazing. 

    He helped me do what I needed to get my website up and running and that was that. 

    Several months later I encountered a similar situation with another website. I couldn’t figure out how to assign a domain name. I reached for the phone, same exact thing happened. They answered it, figured out what was wrong and in no time I was happily on my way with one less problem in my life. 

    I just got off the phone with them about 10 minutes ago. The first two calls were no random anomaly. 2:30PM on a Sunday afternoon I reached a real live person in less than a minute of wait time on the phone. This is seriously the absolute best customer service I’ve ever encountered in my entire life. I can’t rave enough about how good these guys are. 

    I will, for the rest of my life, use GoDaddy.com for anything I need regarding the technical web stuff I can’t seem to wrap my own brain around. 

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